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True North Celpip Academy

Effective Date: [Insert Date]

Because our courses are delivered digitally through an online education platform, the following refund terms apply:

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1. General Policy

All sales are final unless otherwise stated.

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2. Refund Eligibility

Refunds may be granted if:

• A duplicate payment occurred

• A verified technical issue prevents access and cannot be resolved

• A written refund request is submitted within 7 days of purchase

• Less than 10% of course content has been accessed

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Refund eligibility is determined at our sole discretion.

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3. Non-Refundable Situations

Refunds will not be provided if:

• Significant course materials have been accessed

• Downloadable resources have been downloaded

• Dissatisfaction relates to exam performance

• The request is made after the 7-day period

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4. How to Request a Refund

Submit a written request to:

Email: [Insert Email]

Include:

• Full name

• Email used for purchase

• Date of purchase

• Reason for request

Refunds, if approved, will be processed within 5–10 business days.

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5. Chargebacks

Initiating a chargeback without first contacting us may result in permanent suspension of your account and denial of future

enrollment.

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